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Our privacy policy and you

We know that data privacy is a top issue today, and that is why we want to ensure that you can enjoy interacting with us on our website in the knowledge that your personal information is fully protected and that it remains under your control.

Here you will find a comprehensive and transparent guide to how we collect the data, why we need it, how we use it and how you benefit. Take a moment to discover the full facts about data privacy.

We collect anonymous data about visitors’ behavior on our website by using cookies or similar technologies. This data is stored without any reference to an individual. With your consent, we also store your personal data, e.g. if you sign up to receive news.


In general there is a distinction between the two types of data we collect:


Anonymous data or behavioural data relates to the way people use our products and services. It is collected whenever someone browses our websites, and is not traced to any individual. Anonymous data includes, for example, the date and time of a visit, the country from which the site was accessed, browser version, and type of device.


WHY: Anonymous data helps us optimise the design and content of our sites according to users’ needs, e.g. adapting the visual appearance according to screen size.


Personal data as the name suggests, is about you as an individual. With your consent, this data is stored in your personal record. Subject to your consent, it is gathered when you interact with us. Interacting with us includes signing up for a newsletter or sending us a message via our contact form. In these cases we collect such personal data as email, name and/or phone number.


WHY: We need your email to send you the newsletter you requested, or your phone number follow up on your enquiry. With this data we can also address you personally in any communication.


Examples of Anonymous Data:


WHEN DO PEOPLE VISIT OUR WEBSITE?

Anonymous data includes the dates and times of visits to our website and the duration of the visits. We use these statistics to determine how many visitors we have and when they prefer to use our site. With this information we can send emails when people are most likely to interact with us.


WHAT IS VIEWED BY VISITORS?

The articles read, the services used as well as the page on which people leave the site enable us to customise content according to preferences. This includes removing less popular content.


WHERE ARE PEOPLE ACCESSING FROM?

We note the countries, regions or cities and URLs from which people access our website. We need this data to provide location-based services or the right language settings.


WHICH DEVICE IS BEING USED?

The devices that are used — smartphone, tablet or desktop — as well as the operating system and browser enable us to improve our visitors’ web experience by automatically matching screen size and bandwidth.


HOW DO VISITORS GET TO OUR WEBSITE?

We analyse how people find our website: through a search engine, a newsletter, or a link on one of our partners’ websites, for example. We use this information to assess our visibility in search engines, the relevance of specific communications channels and the impact of our campaigns.

PERSONAL CONTACT DATA

This is data such as your name, email address or phone number. It allows us to contact you in person. It also enables us to send you marketing communications and location-based offers by email, post or SMS. You can therefore participate in consumer loyalty or rewards programs. Your personal data can also be used for prize or eligibility assessment in competitions and promotions. We might also need to use your personal data for operational reasons, such as website security and maintenance, and for demographic studies and audits.


ACCOUNT LOGIN DATA

Some activities such as website registrations require you to establish a user account. Unique login data stored might include ID/email, user name, password and/or security question/answer. This is essentially a security measure to prevent frauds.


PAYMENT DATA

If you create an account with us when making purchases, your payment data is stored under your account profile. This includes credit card details (cardholder name, number, expiration date) or other forms of payment means as well as the associated billing name and address.


DEMOGRAPHIC DATA

This data is about you as a person and your lifestyle options. Examples include your date of birth, gender, postcode, city and state, favourite products, hobbies and interests. This data enables us to tailor and develop products to your needs. We can also use this data to provide you with personalised website content or interest-based advertising.


SOCIAL NETWORK DATA

Whenever you allow social networks like Facebook or social networking features such as Facebook Connect to share the personal data in your profile, we are able to retrieve some of this data — your name, email, gender, birthday, city, picture, user ID or friend list, for example. We provide a variety of social features so that you can share content or tell friends about certain news, products or promotions. If you provide a friend’s email address for a tell-a-friend program, we check whether your friend has also opted for communications with us before using their data. Social features are also used for running competitions and to enable you to upload or share recipes, pictures, videos, artwork or other content.


CONTENT GENERATED BY YOU

This refers to any content that you create and then share with us by uploading it to one of our websites or applications, including one of our Facebook pages. Examples are photos, videos, personal stories, or other media and content.


YOUR FEEDBACK

We store the data that you wish to share about your experience in using our products and services, e.g. your comments and suggestions, testimonials or other questions or feedback related to our products. Typically it's collected in the form of surveys, panels, contact forms, emails and through social media.

Personal data is collected to serve you better. We need your email address to send you the newsletter requested, or your postal address to deliver your order. Your name and title are required to address you correctly in communications; your phone number is kept to provide information about your order or hear about your experience with us, or to provide marketing news if you have selected this option. Knowing about your preferences allows us to tailor special offers to your interests. It´s that easy: the better we know you, the better we can serve you.


What we will not do

We will not misuse or disclose your personal data, or sell it to any third party.
Neither will we track your browsing behaviour beyond our own digital properties or attempt to access personal data on your computer


You are in control

Unless you actively provide personal data and give your consent to its use, we will gather only anonymous behavioural data – even going so far as to encode IP addresses to prevent the data being traced to any individual. Furthermore, you can disable the cookies at any time so that we will no longer track certain data.
Personal data collected with your consent will be used solely for the purposes for which it was provided. It is you who decides how your data is used. You may request access to the personal data we hold about you and withdraw consent at any time by contacting us


Contact us

If you wish to request access to the personal data we hold about you, simply contact us or find more details about our privacy policy.
OUR GUARANTEE: WE RESPECT YOUR PRIVACY AND WE HANDLE PERSONAL DATA WITH THE UTMOST CARE AND SENSITIVITY.


We do not collect any personal data without your consent, so you decide whether to share data or not. And you can always request access to the personal data we hold about you. You can also prevent the collection of anonymous behavioral data by changing your browser settings.


First of all, be assured that we do not collect personal data without your consent. You decide which communications to sign up for or what services you wish to use. If you decide to share personal data with us, you have a right to request access, changes or deletion of that data. You can also opt-out of receiving marketing communication. If you choose not to submit personal data when requested to do so, this may limit the services we can offer you. For example, if you do not share your email, you will not be able to receive our news alerts.


Anonymous data, including about the way people use our products and services is stored without reference to any individual. By using our websites, applications and services, you consent to the collection of this data. Typically it´s the use of cookies and similar technologies that provide the date and time of a visit, the browser version or device type. There are some ways in which you can control the extent to which these technologies are used.


Access and rectification

You may request access to your personal data at any time as well as asking us to correct any inaccuracies. Where permitted by law, you can restrict, direct, withhold or withdraw the use of your data. If you have an account with us for a website or application, this can usually be done through the appropriate "your account" or “your profile” section(s) on the respective websites or application. Otherwise, you can always send us a request to access or rectify your data by contacting us.


Marketing communication

You can prevent your personal data being used by us for marketing communication purposes or disclosed to third parties. You can exercise this right by contacting us. If you have an account with us, you will be given the option to change your communication preferences under the relevant edit-account section of our site (if available) or by contacting us.


Receive email

First of all, we will not send emails or SMS without your prior consent e.g. through a tick-in box, as part of a sale or in connection with a sale of similar Nestlé products and services. Whatever the case, you are at all times free opt-out of emails/SMS by clicking on the “unsubscribe” link provided in each email/SMS you might receive or by contacting us. Please note that even if you opt out of receiving marketing communications from us, you could still receive administrative communications, such as order confirmations, notifications about your account activities (account confirmations, password changes, etc.), and other important announcements.


Cookies and similar technologies

Cookies, web beacons, log files, or similar technologies may be used for certain purposes:


WEB BEACONS (OR “WEB BUGS”)

Small strings of code that provide a method of delivering a graphic image to a webpage or in an email to transfer data back to the website owner or email sender.


LOG FILES

Small strings of code that provide a method of delivering a graphic image to a webpage or in an email to transfer data back to the website owner or email sender.


COOKIES

Small text files placed on your device by websites that you visit. They are widely used to enable or ease the functioning of websites, and to provide data to the owners of the websites. Your browser allows you to delete or reject browser cookies. Some browsers also have a “do not track” feature advising websites that you do not wish to have your online activities monitored. Your browser allows you to delete or reject browser tracking technologies. Some browsers also have a “do not track” feature advising websites that you do not wish to have your online activities monitored. Find out more in our cookies section.


Your personal data will not be disclosed to the public or sold to third parties. If our commercial partners need data to provide you with services, we will ask your permission. We may also have to provide access to specific data if required to do so by authorities.


We will not allow data shared with third parties to be used for marketing communication purposes, unless you have given your consent. Learn about who might get access and why, by clicking on one of the topics below.


Relevant agencies & authorities

We may disclose your personal data to public agencies or authorities if required to do so by law or if such action is considered, in good faith, necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights of Nestlé, its consumers or the public.


Service providers & other third parties

We may call upon service providers, agents or contractors to supply specific services, including that of administering Nestlé websites, applications and services (e.g. features, programs, and promotions) available to you. These third parties may have access to your personal data in the course of providing such services. We require such third parties, who might be based outside the country from which you have accessed the websites or the application, to comply with all relevant data protection laws and requirements in relation to your personal data.


Commercial partners

We may run a joint or co-sponsored program or promotion with another company on its website or application. This third party will only use your personal data, if we have your consent for them to do so. If you do not wish to have your personal data collected by, or shared with a company other than Nestlé, you can always choose not to participate in such event.


Affiliates

Affiliates are companies forming part of the Nestlé S.A. Group. Where Nestlé sells a company or business, your personal data may be disclosed to the company acquiring the business.


You are in control

Whenever we ask you to provide us with any personal data, you will be told why the data is required and how it will be used. Personal data will only be collected with your consent, and will be used solely for the purposes for which it was provided. It is you who decides how and where your data is used. You may request access to the personal data we hold about you and withdraw consent any time by contacting us.


Contact us

If you wish to request access to the personal data we hold about you, simply contact us or find more details about our privacy policy.
OUR GUARANTEE: WE RESPECT YOUR PRIVACY AND WE HANDLE PERSONAL DATA WITH THE UTMOST CARE AND SENSITIVITY.


Thank you for visiting www.thehmoacademy.com (“Website”). This cookie notice applies to the Website, any website or branded pages on third party platforms (e.g.YouTube and Facebook) and applications accessed or used through such websites or platforms which are operated by or on behalf of Nestlé (“Nestlé Site”).
By using a Nestlé Site, you are consenting to our use of cookies and other tracking technology in accordance with this notice. If you do not agree to our use of cookies and other tracking technology in this way, you should set your browser settings accordingly or not use the Nestlé Site. If you disable cookies that we use, this may impact your user experience while on the Nestlé Site. When using a mobile device to connect to the internet, you should also refer to the privacy notice of the specific App you are using to understand its specific data collection practices.


1. What are Cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. See below for details on what information is collected by cookies and how we use that information.
For more information about the kinds of data that we generally collect, please read our privacy notice.


2. How and why do we use Cookies?

We use cookies to improve the use and functionality of Nestlé Sites and to gain a better understanding of how visitors use Nestlé Sites and the tools and services offered on it. Cookies help us tailor Nestlé Sites to your personal needs, to improve user-friendliness, gain customer satisfaction feedback and to communicate to you elsewhere on the internet.


3. What types of cookies may be used on Nestlé Sites?

We may use the following types of cookies on Nestlé Sites:


Session cookies

Session cookies are temporary cookie files which are erased when you close your browser. When you restart your browser and go back to the site that created that cookie, the website will treat you as a new visitor.


Persistent cookies

Persistent cookies stay on your browser until you delete them manually or until your browser deletes them based on the duration period set within the cookie. These cookies will recognise you as a return visitor.


Necessary cookies

Necessary cookies are strictly necessary for the operation of a Nestlé Site. They enable you to navigate around the site and use our features.


Cookies that send information to us

These are the cookies that we set on a Nestlé Sites and they can only be read by that site. This is known as a “First Party” cookie.
We also place cookies on Nestlé ads which are placed on other websites owned by third parties (e.g. Facebook). We obtain information via those cookies when you click on or interact with the advertisement. In this situation Nestlé is placing a “Third Party” cookie. Nestlé may use the information obtained by these cookies to serve you with advertising that is relevant and of interest to you based on your past online behaviour.


Cookies that send information to other companies

These are cookies that are set on a Nestlé Site by our partner companies (e.g. Facebook or advertisers). They may use the data collected from these cookies to anonymously target advertising to you on other websites, based on your visit to this Website. For example, if you use a social widget (e.g. the Facebook icon) on the Website, it will record your “share” or “like”. Facebook (as the company setting the cookie) will collect the data.


4. Examples of cookies used on this Website

Cookie used/type and category Purpose Does this cookie collect my personal data? Details
Performance Cookies Type: Analytics Category: Persistent Session Third party Help us understand how visitors interact with our Website by providing information about the areas visited, time spent and any issues encountered, such as error messages. This helps us improve the performance of our websites. No, they do not identify you as an individual. All data is collected and aggregated anonymously. Google Analytics Cookie Usage on Websites DoubleClick cookies
Social Sharing Cookies (sometimes called “Third Party” cookies, or “Social Widgets”) Type: Social Media/Sharing Category: Third Party Social sharing offered on the Website is run by third parties. These third parties may drop cookies on your computer when you use social sharing features on the Website, or if you are already logged into them. These cookies help improve your experience on the Website. They allow you to share comments/ratings/pages/bookmarks and help to provide access to social networks and social online tools more easily. These cookies may collect personal information that you have voluntarily disclosed, such as your username. About Facebook Social Plugins About Twitter
Targeting/Advertising Type: Cross Site Tracking Category: Persistent Session Third party These cookies are used to deliver content via targeted advertising that is relevant to you and your interests or to limit the number of times you see a particular advertisement. These cookies also help us measure the effectiveness of advertising campaigns on Nestlé and Non-Nestlé websites. We may share this information with other parties, including our agencies. Most Targeting/Advertising cookies track consumers via their IP address. In some countries IP addresses are classified as personal data. About DoubleClick

5. Other similar technologies

Nestlé Sites also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor Nestlé Sites to your personal needs.

IP addresses

An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP Addresses for the following purposes: (i) troubleshoot technical concerns, (ii) maintain website safety and security (iii) better understand how our websites are utilised, and (iv) to better tailor content to your needs depending on the country you are in.

Log Files

We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data.

Web Beacons

We may use web beacons (or clear GIFs) on the Nestlé Sites. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page for the purpose of transferring data back to us. The information collected via web beacons may include information about how a user responds to an email campaign (e.g. the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalisation.


6. Manage your cookies / preferences

You should ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them. You do not need to have cookies on to use or navigate through many parts of Nestlé Sites although you may not have access to all the features on Nestlé Sites if you do so. See the 'help' button on your browser (e.g. Internet Explorer, Firefox) for how you can do this. Remember that if you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences. As a web beacon forms part of a webpage, it is not possible to ‘opt-out’ but you can render them ineffective by opting out of the cookies they set.
Additionally, where available, you can exercise your choice in allowing for cookies to be placed on your computer or to opt-out of cookies by visiting the following sites and About Ads websites electing which company’s cookies you would like to opt out of: Digital Advertising Alliance Consumer Choice Page or Your Online Choices.


7. Legal Notice update

We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.
This notice was last updated November 2015

Keep up with our Privacy Policy

We might make changes to this statement from time to time, so please review it regularly to make sure you are aware of, and agree to accept, such changes.

You are in control of your personal data

Whenever we ask you to provide us with any personal data, you will be told why it is required and how it will be used. Personal data will only be collected with your consent, and will be used solely for the purposes for which it was provided. It is you who decides how and where your data is used. You may request access to the personal data we hold about you, restrict, direct, withhold or withdraw the use of your data at any time by contacting us.

Contact us

If you wish to request access to the personal data we hold about you, simply contact us or find more details about our privacy policy.
OUR GUARANTEE: WE RESPECT YOUR PRIVACY AND WE HANDLE PERSONAL DATA WITH THE UTMOST CARE AND SENSITIVITY.

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